We want you to feel safe buying a course on Hunarzai. If a course isn’t right for you, you can ask for your money back within 30 days.
When you can get a refund
You can ask for a full refund if all of these are true:
- It’s been 30 days or less since your payment was approved.
- You’ve completed no more than 30% of the course, and opened no more than 30% of its lessons.
- You haven’t finished the course or received its certificate.
- You haven’t already asked for a refund for the same course.
- You didn’t join through a school or academy code (the school paid for that place, so ask the school).
This applies to recorded, live and hybrid courses. If a teacher or Hunarzai cancels a live course or batch before it starts, you get a full refund or can move to another batch, whichever you prefer, whatever the dates.
When we may say no
We’re fair with every request, but we may decline a refund if:
- the conditions above aren’t met
- you’ve asked for refunds on many courses, in a way that looks like the policy is being misused
- your account was closed for breaking our terms of use, for example by sharing course content
If we say no, we’ll always tell you why, and you keep full access to the course.
How to ask
- Go to Your account and find the course under Your purchases.
- Tap “Ask for a refund”, choose a reason and send it.
- We check it and email you, usually within a few working days.
Can’t see the button? Open a help request with your payment reference (it starts with HZ-).
How you get your money back
- Card payments go back to the same card automatically. Banks usually take 5 to 10 working days to show it.
- JazzCash, Easypaisa and bank transfers go back to the account you paid from.
- We send approved JazzCash, Easypaisa and bank refunds within 7 working days.
Once a refund is made, your access to that course ends.
Why the 30-day limit?
Our teachers are paid a share of every sale. We hold that share until the refund window has passed, so teachers aren’t paid for courses that are later refunded. That’s why we can’t accept refund requests after 30 days.