We want you to feel safe buying a course on Hunarzai. If a course isn’t right for you, you can ask for your money back within 30 days.
When you can get a refund
For every course, you can ask for a full refund if all of these are true:
- It’s been 30 days or less since your payment was approved.
- You haven’t finished the course or received its certificate.
- You haven’t already asked for a refund for the same course.
- You didn’t join through a school or academy code (the school paid for that place, so ask the school).
There’s one more condition, which depends on the type of course.
Recorded courses
You’ve completed no more than 30% of the course, and opened no more than 30% of its lessons.
Live and hybrid courses
You ask before your second live class starts, counting from when your payment was approved. You can try one class first. A live class counts once it has started, whether or not you joined it. Any class you joined, or whose recording you opened, counts too.
Hybrid courses also have recorded lessons, so you must also have completed no more than 30% of the course and opened no more than 30% of its lessons. The same applies if a live course has any recorded lessons or notes.
A live class takes the teacher’s time and keeps a place for you, so we can’t refund a live course once you’ve had that time. If a teacher or Hunarzai cancels a live course or batch before it starts, you get a full refund or can move to another batch, whichever you prefer, whatever the dates.
If you join a batch that has already started, classes held before your payment was approved don’t count. Opening the recording of an earlier class does count as using a class, so watch recordings once you’re sure the course is right for you. If a live batch closed to new students before your receipt arrived and we couldn’t take it, open a help request about a payment with your receipt and we’ll refund you or move you to the next batch.
When we may say no
We’re fair with every request, but we may decline a refund if:
- the conditions above aren’t met
- you’ve asked for refunds on many courses, in a way that looks like the policy is being misused
- your account was closed for breaking our terms of use, for example by sharing course content
If we say no, we’ll always tell you why, and you keep full access to the course.
How to ask
- Go to Your account and find the course under Your purchases.
- Tap “Ask for a refund” and choose a reason. If you paid by bank transfer, JazzCash or Easypaisa, also give the account title and the IBAN, account or wallet number we should send the money to.
- We check it and email you our decision, usually within 2 working days.
Can’t see the button? Open a help request with your payment reference (it starts with HZ-).
How you get your money back
- When card payments open, card refunds go back to the same card. Banks usually take 5 to 10 working days to show them.
- JazzCash, Easypaisa and bank transfers go to the account you gave in your refund request. Only our refunds team sees those details.
- We send approved JazzCash, Easypaisa and bank refunds within 7 working days.
Once a refund is made, your access to that course ends.
Why the 30-day limit?
Our teachers are paid a share of every sale. We hold that share until the refund window has passed, so teachers aren’t paid for courses that are later refunded. That’s why we can’t accept refund requests after 30 days.