Questions and answers

Courses are taught in Urdu, English and regional languages like Punjabi, Pashto and Sindhi. Each course page shows its language, and you can filter by language on the courses page. The website itself is in English.

Yes. Teachers can publish courses for school and college subjects, from Class 1 up to A Level, for Federal, Punjab, Sindh, KP, Balochistan, AJK and Cambridge boards, plus entry tests like MDCAT and ECAT. Browse by class and board.

Recorded courses are video lessons you watch whenever you like. Live courses are classes with your teacher at set times. Hybrid courses give you both: recorded lessons to learn on your own, plus live sessions for questions and help.

Live classes are taught on Zoom, Google Meet or Microsoft Teams at set times. Once you’ve joined the course, its lessons page in My learning lists the upcoming classes in your own time zone, with Pakistan time alongside when it’s different, and lets you add each one to your calendar. The Join button appears 30 minutes before each class. We email you by 7 am (Pakistan time) on the day of each class and remind you again about an hour before. Recordings the teacher adds are under Past classes and recordings, and you’re told when one is added. You’re in one batch: you get its classes and reminders, and can also watch recordings of earlier batches’ classes. If you miss the start, your teacher can move you to the next batch.

You can join a live course until half of its batch's classes have started. After that it's closed to new students until the teacher plans the next batch. Hybrid courses stay open, because their recorded lessons are there for everyone. Before you pay, checkout shows how many of the batch’s live classes are still to come and how many earlier classes have a recording, and you tick a box to say you understand. If you started your order before the batch closed, you can still pay for it. Classes held before your payment is approved don’t count towards the refund rule, but opening the recording of an earlier class does.

Yes. The whole site works on a phone, including the lessons, and you can switch between your phone and a laptop whenever you like. Your progress is saved to your account.

Yes. On a recorded or hybrid course, your certificate unlocks in My learning when you finish every lesson. On a live course, after the last class the teacher confirms who finished: students who joined, or watched the recording of, at least 75% of the classes held since they joined are ticked, and ticked students finish automatically after 7 days if the teacher doesn’t confirm. Each certificate has its own link that an employer can open to check it’s real. It uses the name on your account, so make sure it’s spelt the way you want in your account.

Not always. Each course page shows its level (beginner, intermediate or all levels) and lists anything you need before you start under Before you start.

Right now you pay by bank transfer from any Pakistani bank or banking app. You send the money first, then upload your receipt at checkout, and the course unlocks once we've checked it. JazzCash, Easypaisa and card payments are coming soon.

Upload a screenshot or photo of your receipt at checkout (JPG, PNG or PDF, up to 4 MB). Add the transaction ID from your receipt too: it’s required, as it’s how we find your payment. We check it against our account, usually within 24 hours, and your course unlocks as soon as it’s approved. You’ll see the status in My learning.

The usual reasons are that the amount doesn't match the course fee, we can't find the payment in our account yet, or the receipt is cropped or unclear. You'll see the exact reason on your payment page, and you can send a new receipt from there. If you think we got it wrong, contact us with your payment reference (it starts with HZ-).

Yes. You can ask for your money back within 30 days of your payment being approved. For recorded courses, you must have done no more than 30% of the course and opened no more than 30% of its lessons. For live and hybrid courses, ask before your second live class starts, so you can try one class first. Go to your purchases and tap “Ask for a refund”. Card payments go back to the card; for bank transfer, JazzCash or Easypaisa you tell us the account to send it to. We decide within about 2 working days. Full details are in our refund policy.

Yes. Anyone can set up a teacher profile and build a course in any language their students speak. Our team checks every course before it goes live. Start at Teach on Hunarzai and read the teacher terms.

Students pay Hunarzai. Teachers earn a share of every sale, which they can track in their dashboard, and we pay them by JazzCash, Easypaisa or bank transfer.

Use the Forgot password link on the log in page and we’ll email you a link to set a new one. If you signed up with Google, just use Continue with Google instead.

Go to your account and update your details. The name you save there is the name printed on your certificates.