IT and LMS Support Executive

Hunarzai is an online course marketplace for Pakistan. Teachers build courses with recorded lessons and live classes, and learners join from their phones and laptops. When something technical doesn't work, they need fast, friendly help.

You'll handle the technical questions our customer support team passes on, solve what you can, and report anything you can't with the details our developers need.

• Help teachers set up their profiles, upload videos and build their courses in the Course Studio.
• Fix live class problems: links, joining, audio and video, and recordings.
• Help learners with sign-in, devices, video playback and course access.
• Reproduce problems and report bugs clearly to the development team.
• Test new features before release and check fixes once they are live.
• Write and update simple help guides in Urdu and English.
• Track common technical problems and suggest fixes.

• 1 or more years in technical support, IT support or helpdesk work.
• Confident with computers, smartphones, web apps, video files and video calls.
• Patient, polite and clear in spoken and written Urdu and English.
• Able to explain technical steps simply to non-technical people.
• Willing to work some evenings and weekends on a rota, when classes run.

• Experience supporting an LMS, online classes or an e-commerce platform.
• Basic knowledge of video formats, browsers and screen recording.