Customer Support Executive

Be the friendly voice of Hunarzai: answer learners and teachers quickly and clearly, from first question to finished course.

SupportFull-timeRemotePKR 40,000 to 60,000 a month2 openingsApply by Mon, 30 Nov 2026, 11:59 pm PKT

About the role

Hunarzai is an online course marketplace for Pakistan, where teachers teach in Urdu, English and regional languages. Learners ask about courses, fees and payments, and teachers ask about payouts and policies. They should get a fast, accurate and kind answer every time.

You'll answer questions on WhatsApp, email, chat and phone, help people choose and join courses, handle payment and refund questions under our policies, and pass technical problems to our IT and LMS support team.

What you'll do

Answer learner and teacher questions on WhatsApp, email, chat and phone.
Help learners choose a course and complete their enrolment.
Check payment confirmations and help with receipts and access.
Handle refund requests and complaints under our published policies.
Answer teacher questions about fees, payouts and policies.
Pass technical problems to IT and LMS support with clear details.
Log every conversation and its outcome, and report common questions.

What we're looking for

1 or more years in customer service, a call centre or online sales support.
Excellent spoken and written Urdu and English; another regional language is a plus.
Fast, accurate typing and comfort with WhatsApp Business and email.
Calm, patient and polite, including with upset customers.
Willing to work some evenings and weekends on a rota.

Nice to have

Experience in education, e-commerce or online services.
Experience with a helpdesk or CRM tool.

Apply for Customer Support Executive

Full nameIn English letters, as on your CNIC.EmailMobile or WhatsApp (optional)CityLinkedIn (optional)Portfolio or website (optional)

Your CVPDF or Word (.docx), up to 4 MB.A learner paid by bank transfer but can't see their course. How would you handle it, step by step? Describe a time you calmed an upset customer. What did you say and what happened? Which languages can you support customers in, spoken and written? Roughly how many customer conversations did you handle a day in your last role? Can you work some evening and weekend shifts on a rota? Why this role? (optional)

Expected salary (PKR a month, optional)Notice period (optional)How did you hear about us? (optional)

I’m 18 or over.If this role isn't the right fit, you may keep my application and contact me about future roles for up to 12 months. (Optional.)I’ve read how Hunarzai uses my details as a job applicant.

A person reads every application. We don’t use AI to screen CVs.

Know a subject or skill well? Teach your own course

Teaching on Hunarzai isn’t a job with us: you publish your own recorded or live course from home and earn a share of every sale: 90% of sales from your own link and 60% of sales Hunarzai brings you. Joining is free, and you’re paid by JazzCash, Easypaisa or bank transfer.

See how teaching works